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Data Recovery for Seagate ST9100828A by SalvageData

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We will discuss some commonly experienced user problems with the Seagate ST9100828A hard drives. The source of this information is the observation and experience gathered by dealing with various damaged and failed hard drives which come to our lab for data recovery purposes. And since we mostly come across defective hard disks, our data cannot be a representative of the overall performance statistics of the Seagate ST9100828A and should not be extrapolated to that effect.

Thank you for recovering the data from my failed Seagate ST9100828A. After sending it out to 2 so called data recovery experts who failed to recover anything, you guys salvaged our precious data. Great Job
Jonathan Koss.
Regina, Saskatchewan, Canada

One of the most common problems which are experienced in Seagate Barracuda disk drives (specifically with 7200.7, 7200.8, 7200.9 and 7200.10 series) relate to their read/write head components. Seagate introduced a new special coating technology in this line for the platters intended and designed to better protect the magnetic layers on the platter. The long term effect of this coating was that it caused more problems than the level of protection it offered to the drive. This protective layer tends to flake under certain environmental conditions, causing small bits of the flaky particles to stick to the read/ write heads which makes reading very unstable. When these particles get embedded in substantial quantities, the disk drive will lose track positioning. This results in failed read/write ability making user data completely inaccessible. The symptoms of such a failure are clicking, knocking, sweeping sounds: .

heads close-up

Apart from coating getting flaked, another commonly found problem with Seagate ST9100828A hard drives is damage to the circuit board (PCBA) components. Hard drives in general are very vulnerable to overheating, power spikes and surges. The use of unstable power supply combined with power streak can lead to damaged or burn of the spindle motor controller driver (SMOOTH chip) on the circuit board. In this case the hard drive would not spin up at all, even when powered ON.

Yet it must be kept in mind that non-spinning of the hard drive can also result from a seized motor, apart from damaged PCBA. The Seagate ST9100828A would make a buzzing sound as it tries to spin up. If the cause is a seized motor, data recovery will require a platter transplant from the bad drive into a working donor spindle in our class 100 clean room environment.

A Seagate ST9100828A hard drive is not found due to an apparent circuit board failure. It’s apparently completely dead and refuses to do anything, because have been trying to find a board of about the same time period/series but no luck.
Henry Cayole
Chicago, Illinois, USA

The "sticktion" of the read/write heads on the platter surface is also experienced quite frequently with Seagate ST9100828A. This occurs when the read or write heads fail to park in their designated parking areas (reserved parking on platters or ramp outside platters). Inability to park in these areas results in the heads landing on the spinning platter surface. When the motor spins, the thermal energy produced as a result of the frictional force causes the heads to stick on to the platters, which is not easy to release without the use of proper tools and techniques. If you try to open up the drive yourself without the tools or expertise, you certainly will loose all data by damaging the internal components of the hard drive.

I recently build a new computer and when I went to my old Seagate ST9100828A hard drive to transfer all my data from my old hard drive, I accidentally shorted out the PCB and now the BIOS never recognizes it and It refuses to spin up.
Scott Marchant
Zurich, Switzerland

There is also the possibility for Seagate ST9100828A to experience degradation due to the development of bad sectors. This usually happens after some period of time when the magnetic media which the platters are covered with starts to degrade and bad sectors develop.

Whenever the Seagate ST9100828A drive hits such unreadable bad sector it could start scratching, freezing, ticking accompanied mostly with loud clicking sound. This leads to further damage of the surface and eventually more data loss. As soon as you start experiencing such symptoms while reading from the drive, stop the drive immediately to prevent further data loss. In our lab we use special imaging hardware tools that are capable of reading raw sector data from the Seagate ST9100828A ignoring checksum check. That's usually the only way to retrieve as much data as possible from ST9100828A models with bad sectors.

heads close-up

Faulty firmware in the form of corrupt microcode is also a cause for trouble which results in initialization failure. In this situation the hard drive does not exhibit any problems with spinning and seems to spin normally. Such drives could display one of the following symptoms:

I/O Error I/O Error
1700Disk Read Error 1731Controller error
1701Fixed disk general POST error 1732Controller error
1702Drive/controller time-out error 1733BIOS undefined error return
1703Drive seek error 1735Bad command error
1704Controller failed 1736Data corrected error
1705Drive sector not found error 1737Bad track error
1706Write fault error 1738Bad sector error
1707Drive track O error 1739Bad initialization error
1708Head select error 1740Bad sense error
1709Error Correction Code (ECC) error 1750Drive verify failure
1710Sector buffer overrun 1751Drive read failure
1711Bad address mark 1752Drive write failure
1712Internal controller diagnostics failure 1753Drive random read test failure
1713Data compare error 1754Drive seek test failure
1714Drive not ready 1755Controller failure
1715Track O indicator failure 1756Controller Error Correction Code (ECC) test failure
1716Diagnostics cylinder errors 1757Controller head select failure
1717Surface read errors 1780Seek failure; drive 0
1718Hard drive type error 1781Seek failure; drive 1
1720Bad diagnostics cylinder 1782Controller test failure
1726Data compare error 1790Diagnostic cylinder read error; drive 0
1730Controller error 1791Diagnostic cylinder read error; drive 1

If you receive any of the messages listed above , just assume safely that your Seagate ST9100828A hard disk has failed and you need to contact professional data recovery help in order to save and recover your precious data. Just immediately stop further operations and contact Salvage Data Recovery Labs.

SalvageData has a very high recovery success rate with Seagate ST9100828A hard drives. In addition we provide a free diagnostics and evaluation and therefore recommend that you do not attempt to make any repairs on your own. Take a look at the procedures and environment which are required to carry out such expert data recovery and you will appreciate why you should not attempt data recovery on your own.

Typically data recovery for Seagate ST9100828A often requires:

  • Class 100 clean room data recovery
  • Removal of failed read/Write head stacks assembly
  • Use of exact matching donor for recovery
  • Replacing, and micro-recalibration of donor read/write head stack assembly
  • Stabilization and testing of repaired disk assembly
  • Full sector by sector binary extraction (often 3 to 4 passes required)
  • File System analysis and repairs when required
  • Data extraction
  • File structure verification and repair
  • Transfer data file to new media

SalvageData Recovery engineers have developed special technological processes and tools for replacing and cleaning of read/write heads and are very successful at performing Seagate ST9100828A recovery processes. We maintain an extensive inventory of Seagate drives and  parts allowing for the fastest possible recovery of your failed Seagate ST9100828A.


Overview and specification details of the Seagate ST9100828A


Momentus 5400.3 Ultra ATA/100 100-GB Hard Drive


ST9100828A Momentus® 5400.3 hard drives incorporate perpendicular recording technology for maximum capacity, reliability and performance in demanding operating environments. Perpendicular recording technology increases capacity and reliability by storing data vertically instead of horizontally for maximum data density on the hard drive and reduced potential for thermal decay.


Key Features and Benefits

  • 8-MB cache buffer
  • Ultra ATA/100 interface
  • Perpendicular recording technology for increased storage capacity
  • Fast performance
  • Whisper-quiet acoustics
  • Superb reliability
  • Rugged mobility
  • Low power consumption
  • 5-year warranty


  • Applications

  • Mainstream laptops
  • Tablet PCs
  • External 2.5-inch hard drives
  • Printers and copiers
  • Non-mission-critical blade servers


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