SalvageData is an ISO certified registered company that has been independently audited and certified to be in conformance with ISO 9001:2000 process quality standards. Our successful registration to ISO 9001:2000 demonstrates a high level commitment to quality assurance and continuous improvement that you can have confidence in to continually fulfill all your data recovery needs.

The independent ISO auditing body recognizes the quality controls we deploy at every stage of each and every recovery project, from support and communication through the actual processing and recovery stages.

Why Do Business with SalvageData Recovery?
In today’s competitive business environment, effective management systems are indispensable. Companies and individuals want to be confident that they are doing business with an organization that can deliver on services in a timely manner that meet their needs. But does the organization have the systems, tools, resources and infrastructure in place to conduct business effectively? Can it deliver what it promises? SalvageData can and does deliver every time.

By obtaining and going through ISO certification process we communicate to the market that we have successfully undergone a comprehensive, rigorous assessment and our process and organization meet defined standards of quality set by accreditation and certification bodies. It ensures that our systems have been adequately defined and corrective action systems are fully developed and functional, which reduces the need for costly conformance errors. This should ultimately instill trust and confidence in customers and prospects, and reinforce a commitment to quality.

But our quality management doesn't stop with our recovery services. We also apply quality principles to all our interactions with our customers. This is why satisfied clients cite the quality of our customer service as well as the quality of our project handling processes.

What does it all mean to you as a SalvageData customer?

• We are a quality driven reputable organization and not some fly-by-night company.
• We fulfill customers' quality requirements.
• We enhance customer satisfaction.
• We achieve continual improvement of performance in pursuit of these objectives.

How SalvageData Recovery implements ISO 9001:

• We provide ongoing status updates to clients in a standard written format.
• We create secure electronic storage files for client-confidential data.
• We adhere to standardized processes for accounting, inventory management, and document retention to improve our back-end client service.
• We review the successes and challenges of each project on an ongoing basis to generate ideas for improvements.

What is ISO Certification:
ISO 9000 is a family of standards for quality management systems. ISO 9000 is maintained by ISO, the International Organization for Standardization and is administered by accreditation and certification bodies. Some of the requirements in ISO 9001 (which is one of the standards in the ISO 9000 family) include.

• a set of procedures that cover all key processes in the business;
• monitoring processes to ensure they are effective;
• keeping adequate records;
• checking output for defects, with appropriate and corrective action where necessary;
• regularly reviewing individual processes and the quality system itself for effectiveness; and
• facilitating continual improvement

Data Recovery Tip

#16: Never attempt to format your drive or manipulate (re-size, etc.) the partitions when you are unable to access your data.